Angel & Anchor

FAQ

Frequently Asked Questions

Hopefully the following will answer your questions, but if you need any more help at all email me: ben@angelandanchor.com. I'd love to hear from you!

i'm not in the uk. can you deliver to me?

In most cases, yes! But you will need to contact me by email to say hello, and let me know your details. You will probably have to pay a bit more in postage, which will vary depending on your location.

what about my delivery?

I aim to post orders within 3 business days of purchase. This should then get to you 3 business days after that. That means you'll be able to enjoy your product in a week or so!

Prints are packaged in sturdy packaging, with large posters in postal tubes. All other products are appropriately packaged in high quality material to ensure a safe and comfy journey!

My product got hurt in the post. What do I do?

If your product was damaged on it's way to you, get in touch to rectify the problem. You'll be able to get a refund, or re-delivery on exchange of the damaged product.

i'm not happy. can i return?

If you aren't happy with the product, you can return it within 14 days of purchase. Product(s) must be returned undamaged and appropriately posted and packaged similar to how you received it. 

Hey! Where's my order?

If your order does not arrive within 10 days of purchase, please notify me by email. I use Royal Mail Signed For services to post so it might be their fault! I'll chase up on that to see where the heck it is. 

I am not held responsible for an incorrectly supplied address or if you do not collect your post from the Sorting Office in time. To save yourself a headache, be sure to supply a delivery address where somebody will be in to sign for your order. 

can i sell your stuff in my shop?

If you would like to sell any my products in your shop email me: ben@angelandanchor.com. I'd love to chat more about what I can do for you!